Resume
Technical Support Manager specializing in Cloudflare Zero Trust, customer enablement, networking, identity integrations, technical troubleshooting, and support leadership.
Experience
Jan 2022 – Present
Cloudflare
Lead support efforts for customers troubleshooting and scaling their Zero Trust networks and environments with Cloudflare products, including the WARP client, IdP integrations, and Cloudflare Tunnels. Focused on customer outcomes, team enablement, technical clarity, and secure access to internal resources.
Jan 2021 – Dec 2021
BuyerBridge
Conducted application diagnostics to investigate and resolve problems, providing technical support for an automotive dealer multi-advertising solution while also assisting other support team members.
2019 – 2021
Real Geeks
Supported real estate brokers and agents in the setup of their SaaS platform, including website backend administration, CRM workflows, email campaigns, and related integrations.
2018 – 2019
Kroger
Provided IT and automation support for office and manufacturing plant operations, including network devices, workstations, servers, virtual machines, HMI screens, and PLCs.
2014 – 2017
AT&T
Accepted into the Leadership Development Program and managed a team of U-verse premise technicians installing and repairing U-verse services and DirecTV for commercial and residential customers.
Education
2008 – 2012 • Norfolk, Virginia
BSBA, 3.4 GPA — Information Systems & Technology: Network Engineering Specialization.
Participated as Secretary of the Information Systems and Project Management Professionals Group.
Interned in the Nuclear Overhaul department building databases for the quality team to help prevent injuries and accidents. One project included building a Lessons Learned database.
Volunteer Experience
Jan 2014 – Jun 2014 • Children
Helped and mentored children with non-native speaking parents with reading and writing comprehension.
Recommendations
“Nathan possesses a rare ability to connect with colleagues, clients, and stakeholders on a genuine level. He goes above and beyond to ensure everyone feels included and appreciated, which makes him not just a reliable team-mate, but also a natural leader within our group. Nathan’s positive energy and enthusiasm are truly contagious, uplifting team morale, while his approachable and often lighthearted sense of humor helps ease tension during even the toughest projects. Despite his playful demeanor, Nathan has an exceptionally sharp and inquisitive mind. He excels at quickly identifying technical issues, crafting innovative solutions, and explaining complex concepts in a way that is easy for everyone to understand. His deep knowledge of technology, combined with a passion for continuous learning, ensures he remains at the forefront of the field. Throughout our time working together, Nathan consistently went above and beyond expectations. His unique combination of technical expertise, interpersonal skills, and infectious enthusiasm made him an invaluable member of our team. I have no doubt that Nathan will thrive in any setting, bringing technical excellence, a collaborative approach, and a sense of fun wherever he goes.”
“Nathan is an exceptional leader who elevates every team he joins. As a newly promoted Manager, he continues to drive impact through consistent training, proactive knowledge sharing, and unwavering customer advocacy. He approaches every case with ownership and a personal touch, refusing to leave problems ambiguous and persisting until resolution. Colleagues trust him for his empathy, thoughtful judgment, and reliability, and customers benefit from his clear communication and outcome-focused mindset. Nathan exemplifies servant leadership - empowering others, raising the bar for how we support our customers, and consistently delivering results. I’m confident he will continue to excel and inspire in his management role.” — Tobi A